Delete your TutorDesk account
You can delete your account, and the data we hold about it, whenever you like. Deleting is permanent: there is no way to get it back.
The quickest way: in the app
Teachers: open Settings, scroll down and tap Delete my account.
Students: open Settings, go to Account and tap Delete My Account.
Then type DELETE to confirm. It is done at once.
If you cannot open the app
Email rameshsarkar861@gmail.com with the subject Delete my TutorDesk account, from the same Google address you sign in to TutorDesk with. That is how we know the request is yours. We will delete the account and write back to confirm, within 30 days.
What is deleted
A teacher's account:
- your account and sign-in, and your profile (name, phone, address, settings);
- your centre and everything stored under it on our server: students, parents' details, batches, attendance, fees, exams and marks, homework, notices, study material and join requests;
- any verification request and help tickets;
- the key to your Google Drive backups, and, if you delete from the app, the backups themselves and the records on that phone.
Your students' TutorDesk accounts are not deleted, but they lose their view of your centre.
A student's account:
- your profile and sign-in;
- the link between your account and the record your teacher keeps for you, any pending request to join a centre, and any profile photo still on its way to your teacher.
What is not deleted
- A teacher's own records about a student (attendance, fees, marks) belong to that teacher and stay with them when the student deletes their account. To have them removed, ask the teacher.
- Google Play's record of a purchase. We do not keep any record of purchases once an account is deleted, and nothing is refunded. Anything you bought stays with your Google Play account.
- Copies in Google's own backup systems, which expire on Google's schedule.
More detail is in the Privacy Policy.