Privacy Policy
The short version.
TutorDesk is a tuition-management app. A teacher keeps their students, batches, attendance, fees and exams in it, and students use their own copy to see their own attendance, fees, homework and results.
We keep what the app needs to do that. We do not sell anyone's data. There is no analytics or crash-reporting service in the app. Only students see ads. You can delete your account, and everything we hold about you, from inside the app at any time (how).
1. Who we are
TutorDesk is made and run by an independent developer in India (“we”, “us”). For anything in this policy — a question, a correction, a complaint, or a request to delete your data — write to rameshsarkar861@gmail.com.
2. Who this is for
TutorDesk has two kinds of account: teachers, who run a tuition centre, and students, who join a teacher's centre.
The app is not directed to children under 13, and you must be 13 or older to create an account. A teacher may keep records of students of any age, because that is what a tuition centre does; in that case the teacher, not the student, is the person using the app, and the teacher is responsible for having the right to keep those records.
3. What we collect
From teachers
- Sign-in: the name and email address of the Google account you sign in with. There are no separate passwords.
- Your profile: your name, mobile number, address, state and gender; your centre's name and address and its generated centre ID; the boards, classes, subjects and languages you teach; your fee and messaging settings.
- Your students' records, which you enter and which we store so that students can see their own: each student's name, parent's name, the student's and parent's phone numbers, class, school, board, subjects, monthly fee and admission date; batches and timetables; attendance; fees and payments; homework, notices and study material you publish; exam papers you set and the marks and results you record.
- Verification, if you choose to apply: to sell question banks only to real teachers, we ask a teacher to send their Class 10 and Class 12 admit cards (these show a name, photograph, date of birth and address) along with their name, phone, email and address. They are read by the operator and the images are deleted as soon as a decision is made. The request itself (who applied and what was decided) is kept until your account is deleted.
- Purchases: what you bought and the purchase token Google Play gives us, so we can confirm the purchase is real. Payment is handled entirely by Google Play. We never see your card or UPI details.
- Support: anything you type into a help ticket.
- Backups, if you turn them on: a copy of your records, encrypted on your phone before it leaves, is saved to a hidden app folder in your own Google Drive. The key that opens it is stored in your TutorDesk account. We cannot read the backup and have no access to your Drive beyond that one folder.
From students
- Sign-in: the name and email address of your Google account.
- Your profile: the phone number you enter (used to match you to the record your teacher made for you), your gender if you give it, and your name.
- Your centres: which teacher's centres you belong to, and any requests you have sent to join one.
- Your profile photo, if you add one: a small photo sent through our server to your teacher's phone, then deleted from the server.
- Exams: your answers and timing when you sit an exam in the app, and how often and for how long you left the exam screen during it.
- An ad-free year: the student app is free and shows ads. Students can choose to pay Google Play for a year without them. It renews every year until the student cancels it in Google Play. Payment is handled entirely by Google Play, and the date the ad-free year ends is saved on the student's profile so it follows them to a new phone.
From every phone, automatically
- A push-notification token, so the app can tell you about a notice or a fee reminder.
- An installation identifier and the device model, used to recognise a particular install of the app.
- Your IP address and basic technical information, which Google's services receive whenever the app connects to them.
- For students only, ads: Google AdMob shows ads in the student app. To do that, Google collects your phone's advertising ID, IP address and device information, and may infer a rough location from the IP address. See how Google uses information from ads. Teachers' screens show no ads.
What we do not collect
We do not collect your precise location, contacts, call logs, messages, microphone or camera recordings, or the contents of your photo gallery. When you pick a photo or a file, the app receives only the one you chose. The app has no analytics or crash-reporting service. It does not read your SMS or WhatsApp messages: when you send a reminder, the app opens your own messaging app and you press send.
4. Why we use it
- To run the app: to sign you in, to keep a centre's records, to show a student their own records, and to send notices and reminders.
- To confirm purchases and unlock what you bought.
- To check that question banks are only sold to teachers.
- To answer support requests and keep the service secure.
- To show ads to students. That is how the student app is free.
We do not use your data to build profiles, to sell to anyone, or to train advertising models of our own.
5. Who can see it
- A teacher sees their own centre's records. They never see another centre's.
- Your centre's public details. A centre's name, address, the teacher's name, phone number and email, and the notices and holidays the teacher publishes, can be read by any signed-in TutorDesk user who has the centre's ID. Students need that ID to find their centre. It is a long random code that is not listed anywhere, but anyone a teacher gives it to can pass it on.
- A student sees only the records that belong to them, at the centres they have joined: their own attendance, fees, homework, notices and results. The server enforces this; it is not only a setting in the app.
- We can see accounts, centres and support tickets as needed to run and support the service, and the verification documents until a decision is made.
- Our service providers, all of them Google: Firebase Authentication (sign-in), Cloud Firestore (the database, hosted in Mumbai, India), Cloud Functions (which runs in the United States), Firebase Cloud Messaging (notifications), Google Play (payments and distribution), Google AdMob (ads in the student app) and Google Drive (the teacher's own backup folder). They process data for us under Google's terms. We use no other third party.
- Anyone the law requires us to tell, if we receive a lawful order.
We do not sell personal data.
6. How long we keep it
- While your account exists, so the app keeps working.
- Verification images: deleted when the operator decides.
- A student's profile photo in transit: deleted once your teacher's phone has it.
- When you delete your account (section 8), what we hold is deleted straight away. Copies in Google's own backup systems expire on Google's schedule.
We do not keep a record of your purchases once your account is deleted. Google Play keeps its own record of the sale.
7. Security
Data travels over encrypted connections and is encrypted at rest by Google. Each account can read only its own data, and that rule is enforced on the server. The app can be locked with a PIN. No system is perfectly secure, and if we learn of a problem that affects you we will tell you.
8. Your choices
- Delete your account and data. In the app: teachers, Settings → Delete my account; students, Settings → Account → Delete My Account. If you cannot open the app, see Delete your TutorDesk account.
- Correct your data. Teachers can edit their profile and their students' records in the app; students can ask their teacher, or write to us.
- See what we hold. Write to us and we will tell you.
- Ads. On Android you can reset your advertising ID or opt out of ad personalisation in Settings → Google → Ads.
- Complain. Write to us first and we will answer. You may also take a complaint to the authority that the law where you live provides for.
A student's record at a teacher's centre belongs to that teacher. When a student deletes their account, we delete their login and remove the link between their account and their teacher's record. The teacher's own record of attendance, fees and marks for that student stays with the teacher. If you want a teacher to delete it, ask the teacher.
9. Changes
If we change this policy in a way that matters, the app will tell you and the date at the top will change.